Terms & Conditions
Last updated: 8 November 2026
Welcome to LASA Nigeria. These Terms and Conditions govern all orders, quotes, sales, and deliveries made through our website (lasa.ng) and directly with our local team. LASA Nigeria is part of LASA Africa.
1. Ordering and Acceptance
Customers can place order requests directly on lasa.ng or by contacting our local team via WhatsApp, telephone, or email.
- Stock wording: Products are listed as "Available — we confirm the quantity before you pay". Submitting an order request does not immediately constitute a binding contract.
- Order acceptance: An order is officially accepted only when our team confirms the order, product availability, delivery charges, and payment instructions in writing.
- Direct purchase only: We sell exclusively through our own website and direct channels. We do not redirect customers to third-party marketplaces or external vendors.
2. Pricing and Payment
- Currency: All prices on lasa.ng are stated in Nigerian Naira (NGN).
- Written confirmation: The total price, including product costs and any applicable delivery fee, is confirmed in writing before payment is requested.
- Payment method: Payments are made via bank transfer directly to the official bank account details provided in our written order confirmation. Payment should only be made after stock and fees are confirmed.
3. Fulfilment and Delivery
- Stock location: All goods are stored at and dispatched from our partner fulfilment warehouse in Lagos. We do not claim ownership of the warehouse facility.
- Delivery: We deliver throughout Nigeria through professional courier partners. Delivery fees and transit times vary by zone (Lagos Metro, regional corridors including Abuja, Port Harcourt, and Ibadan, and nationwide courier).
- Warehouse collection: Self-collection is available at our Lagos partner fulfilment warehouse free of charge, strictly by prior appointment arranged with our team.
4. Product Information and Accuracy
Product descriptions, dimensions, assembly instructions, and photographs on our website are accurate to our best knowledge. Minor differences in colour, grain, or finish due to display settings or batch variations may occasionally occur.
5. Returns, Refunds, and Warranty
- Change of mind: You may return an item within 7 calendar days of delivery or collection, provided the item is unused, unassembled, complete, and in its original packaging. Drop-off at our collection point is free; courier collection is charged at the delivery rate. Refunds are paid to the original payment method within 7 working days of warehouse inspection.
- Damaged or wrong items: Items arriving damaged, faulty, missing parts, or incorrect must be reported within 48 hours with photographs. We provide a free replacement or full refund including delivery fees, and collect the item free of charge.
- 12-month warranty: All products carry a 12-month warranty against manufacturing defects. The warranty does not cover misuse, regular wear, incorrect assembly, or moving damage.
6. Limitation of Liability
To the fullest extent permitted by applicable law, our liability arising from or in connection with any product supplied is strictly limited to the purchase price paid for that product. LASA Nigeria is not liable for indirect, incidental, or consequential losses, delays, or commercial damages.
7. Governing Law
These terms, all orders, and any disputes or claims arising out of or related to them shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The Nigerian courts shall have exclusive jurisdiction.
8. Contact Us
For questions regarding these terms, orders, or support, please contact us:
- Local Team Contact: Maxwell
- Phone & WhatsApp: +234 701 175 0931
- Email: maxwell@lasa.africa
- Escalations & Complaints: sales@lasa.africa