Privacy Policy

Last updated: 8 November 2026

LASA Nigeria respects your personal privacy. This Privacy Policy explains what information we collect when you browse lasa.ng or communicate with our local team, why we collect it, how it is handled, and how you can exercise your rights.

What We Collect

When you browse our catalogue, submit an order request, or chat with our team, we collect the following personal information:

• Contact details: Your name, phone number, WhatsApp number, and email address.
• Delivery information: Your delivery address, city, landmark, and preferred delivery instructions.
• Order details: The products requested, quantities, item codes, quoted prices, and order reference numbers.
• Communications: Messages, feedback, photos of items (such as for delivery coordination, damage claims, or return enquiries), and notes from customer support conversations.

Why We Collect Your Information

We only use your personal data for legitimate business purposes directly connected with your orders and customer service:

• To prepare written quotes, confirm stock availability, and process your order requests.
• To arrange and coordinate courier delivery or warehouse collection at our Lagos partner fulfilment warehouse.
• To verify bank transfer payments and issue written receipts.
• To manage and resolve change-of-mind returns, damaged goods claims, replacements, and our 12-month manufacturing warranty.
• To communicate directly with you regarding updates on your order or customer service questions.

Who We Share Your Information With

We respect your trust and do not sell, rent, or trade your personal information with any third-party marketers or data brokers. We share your information only on a strictly need-to-know basis with trusted operational partners:

• Delivery partners and couriers: To deliver packages directly to your stated address or contact you regarding drop-off timing.
• Partner fulfilment warehouse: In Lagos, to prepare, pack, label, and dispatch your order.
• Banking and payment providers: To verify bank transfer transactions and complete payment reconciliation.

Data Retention

We keep your personal information only for as long as necessary to complete your order, support your 12-month warranty coverage, handle potential returns, and comply with applicable statutory accounting and tax record-keeping obligations under Nigerian law. Once these requirements are fulfilled, your data is securely deleted or anonymised.

Your Rights

You have full rights over your personal data under applicable data privacy regulations:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to update or correct any incomplete or inaccurate data.
• Deletion: You may request that we delete your personal information, provided we do not have an ongoing legal or warranty obligation to retain it.

How to Contact Us About Privacy

To exercise any of your rights or ask questions about how your personal data is handled, please contact our data privacy team:

• Email: sales@lasa.africa
• Subject line: "Privacy"

Please provide your name, phone number, and any relevant order reference number so that we can verify your identity safely and respond to your enquiry promptly.