Return Policy

Last updated: 8 November 2026

At LASA Nigeria, we want you to be completely satisfied with your purchase. Whether you need to return an item, request an exchange, or claim on your warranty, our return guidelines are straightforward and fair.

7-Day Change of Mind Returns

If you decide an item is not suitable for your space, you may return it within 7 calendar days from the date of delivery or collection.

• Item condition: The item must be unused, unassembled, complete with all parts and fittings, and in its original packaging.
• Drop-off: You can return the item free of charge to our Lagos partner fulfilment warehouse by prior appointment.
• Collection by courier: If you would like us to collect the item from your address, we will arrange courier pickup for the same fee as delivery (NGN 8,000 within Lagos Metro, or the confirmed delivery rate for other locations).
• Refund: We will inspect the returned item once received. We will refund the product purchase price within 7 working days of receipt to your original payment method (bank transfer).

Damaged, Faulty, Missing Parts, or Wrong Items

Please inspect your packages upon delivery or collection. If an item arrives damaged, faulty, missing parts, or is not what you ordered, notify us within 48 hours of delivery or collection.

• Notification: Contact our team within 48 hours and send clear photos of the issue, the product code, and the outer packaging.
• Resolution: We will promptly arrange a replacement or issue a full refund, including any delivery fees you paid.
• Collection: We will collect the damaged or incorrect item from your address free of charge.

12-Month Manufacturing Warranty

Every product from LASA Nigeria comes with a 12-month warranty against manufacturing defects, matching the warranty standard of LASA South Africa.

• What is covered: Material flaws, defective parts, or structural faults caused during manufacturing that affect the proper use of the product under normal household conditions.
• What is not covered: Normal wear and tear, misuse or overloading, accidental damage, stains, exposure to harsh weather or moisture, incorrect assembly, or damage caused during moving or relocation.

How to Request a Return or Warranty Service

To start a return, report an issue, or claim under your warranty, get in touch with us in writing:

• Email: Send an email to sales@lasa.africa with the subject line "LASA Nigeria Return / Complaint".
• WhatsApp: Message Maxwell on +234 701 175 0931.

Please include the following details in your message:

1. Your order or request reference number
2. The product name and product code
3. A short explanation of the problem or reason for return
4. Clear photographs or video showing the item, defect, and packaging

Our team will review your request and confirm next steps, appointment times for drop-off, or collection arrangements in writing.